Frequently Asked Questions
Everything you need to know about bringing Hawkins style into your home.
What is the typical shipping timeframe for furniture?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee on large items. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Hawkins, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna for larger furniture purchases.